When will I get my order?
Your order is most likely on its way! Your package will be shipped within 5-10 working days, unless otherwise specified. You can track the progress of your order on your orders page.
To ensure the best prices for you, we don't keep a lot of stock on hand. Instead, we place a big order with our suppliers after a deal ends. This way, we keep our costs low and pass the savings on to you.
We know waiting can be tough, but rest assured, as soon as your order leaves our warehouse, we'll send you an email with tracking information. And in case of any unforeseen delays, we'll do our best to keep you informed and minimize any inconvenience.
Thank you for choosing us, and enjoy your purchase!
Retail pricing and discounts indicated
I found a product with a differing retail price to what you say it is. What gives?
Our approach is and always has been to offer our customers genuinely good deals at great prices, and so we take every necessary step to ensure the retail prices reflected are accurate.
The short version:
Retail pricing isn't exact. Some places charge slightly more for something than other places, some a little less, so we take an average.
We do market research on a day-to-day, product-by-product basis to ensure our listed retail price, and the saving indicated, is accurate.
The longer version:
Wherever possible, we take the retail price directly from our suppliers. In cases where the supplier is unable to give us a retail price, our buying team does comparative market research and we take an average of the retail prices available online to establish the retail price reflected. The supplier then signs off on the deal, including the listed price and savings percentage. Our market research is always conducted the day before we run the deal in question, to ensure our retail pricing indicated is current.
Online prices however may often fluctuate after a deal is featured on Ebargains for various reasons that include:
- Considerable adjustment of retail prices on products where new/later models have since been launched
- A sudden influx of stock across multiple manufacturers
- Products whose appeal is impacted by external factors (summer-related products have price adjustments across the board as winter approaches)
Suppliers too may discount the product on their own platforms where they are looking to clear stock.
Will this be returnable
Yes. Within 7 Days
Do you have a contact number I can call you on??
"Hello and thank you for contacting the EBargains call centre. Your call is important to us and we want to let you know that we are currently experiencing high call volumes."
- [Insert cheesy hold music - Toto's Hold the Line]
- [You are number...1.3.4 in the cue]
- [Insert unnecessary advert]
Let's avoid the above...
The best way to reach the right person to help you is via our Contact Us page. This way, we can be one step ahead when we get back to you - instead of keeping you on hold for ages while we try and locate your order.
If you contact us, our guarantee to you is a human response within 2 hours. Nice!
