REFUND POLICY
 

• Quality Inspection & Approval: All refunds are strictly subject to a mandatory quality control inspection at our warehouse. We reserve the right to deny a refund if the returned item is damaged, altered, missing original packaging/tags, or shows signs of use.
• Processing Windows: Once your return passes inspection, approval can take up to 5 working days.
• Payout Timelines: Following formal approval, refunds will be processed within the following timelines (excluding weekends and public holidays):
  • Payment Gateway Refunds: 7 to 9 working days reversed strictly to the original card or payment method used during purchase.
  • Collection / EFT Refunds: Within 10 working days via Electronic Funds Transfer (EFT).
• Fraud Prevention & Verification: To prevent fraudulent payouts, EFT refunds will only be paid into a bank account that matches the registered name on the purchasing customer profile. We reserve the right to request a valid bank confirmation letter or proof of identity to verify account ownership before releasing funds.